{"id":3269,"date":"2020-04-12T09:39:16","date_gmt":"2020-04-12T09:39:16","guid":{"rendered":"http:\/\/waybacktoyou.ch\/?page_id=3269"},"modified":"2025-06-25T07:51:17","modified_gmt":"2025-06-25T05:51:17","slug":"ruckgaben-umtausch","status":"publish","type":"page","link":"https:\/\/waybacktoyou.ch\/en\/ruckgaben-umtausch\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3269\" class=\"elementor elementor-3269\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c14e78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c14e78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b413321\" data-id=\"b413321\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-375d271 elementor-widget elementor-widget-heading\" data-id=\"375d271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Returns &amp; Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ef674 elementor-widget elementor-widget-spacer\" data-id=\"06ef674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141fa80 elementor-widget elementor-widget-text-editor\" data-id=\"141fa80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #333333;\">How does the return work?<\/span><\/h1><p>Returns are possible within 7 calendar days after receipt of the item. The return date corresponds to the day of delivery to the Swiss Post or a courier. The items must be returned in their original packaging and intact to the following address:<\/p><p><i>Way back to you, <\/i><i style=\"font-size: 16px; letter-spacing: var( --e-global-typography-text-letter-spacing );\">Sentiero del Tazzino 6, 6605 Locarno-Monti.<\/i><\/p><p><span style=\"font-family: 'Noto Serif', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1.1px;\">Please fill in the \"<span style=\"color: #13aff0;\"><a style=\"color: #13aff0;\" href=\"https:\/\/waybacktoyou.ch\/wp-content\/uploads\/2022\/06\/Verpackungsbeschriftungen_A4-Format_Retournier-Flyer_EN.pdf\" target=\"_blank\" rel=\"noopener\">Return &amp; Exchange Flyer<\/a><\/span>\" with the reason for return, which was supplied with the order.<\/span><\/p><p><strong><span style=\"font-family: 'Noto Serif', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1.1px;\">Please note the following points when returning the product:<\/span><\/strong><\/p><ul><li><span style=\"font-family: 'Noto Serif', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1.1px;\">You bear the cost of return shipping.<\/span><\/li><li><span style=\"font-family: 'Noto Serif', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1.1px;\">We ask you to keep the parcel receipt.<\/span><span style=\"font-family: 'Noto Serif', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1.1px;\">\u00a0<\/span><\/li><li>The goods may only have been worn once for a fitting, as in a retail store, and must be complete and intact so that a return is possible. Hygiene items (bikinis bottoms, swim shorts, etc.) we only take back if the fitting was done with underwear worn underneath.<\/li><li><span style=\"font-family: 'Noto Serif', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1.1px;\">Returns of items will only be accepted in unworn (excluding one time fitting), unused, unwashed condition and in original packaging.<\/span><\/li><li style=\"font-size: 16px;\">The goods must be packed with reasonable care so that the products are not damaged during transportation.<\/li><\/ul><p>The returned goods are checked by us for their intactness. The decision as to whether the goods can ultimately be returned or not lies solely with us. If we accept the returned items, the value of the goods will be refunded to the customer. Accepted returned items will be allowed for sale again. In the case where we decide not to accept the returned item, it will be returned to the customer. In this case, we will bear the cost of delivery.<\/p><h1><span style=\"color: #333333;\">How does an exchange work?<\/span><\/h1><p>Due to the process, an exchange is only possible in the form of a return with subsequent new order (see above under \"How does the return work\"). Subsequent to the return, the customer can purchase the new item via the usual ordering process.<\/p><h1>Can I return all products, or are there exceptions?<\/h1><p>The following items are excluded from returns and exchanges:<\/p><ul><li>Hygiene products (e.g., soaps, shampoos, deodorants)<\/li><li>Cosmetic products such as sunscreen, lip care (e.g., lip balm with sun protection), and samples<\/li><li>Food and beverages (e.g., tea, coffee)<\/li><li>Opened or used items<\/li><\/ul><h1><span style=\"color: #333333;\">How do I get my money back?<\/span><\/h1><ul><li>For transfers via Postfinance, the refund will be made to your postal account.<\/li><li>For credit card payments, we will transfer the refund amount to your credit card.<\/li><li>Upon request, we will also be happy to issue you a voucher. Please note this on the \"Return &amp; Exchange Flyer\", which you have received with the delivery or can download on this page.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgaben &amp; Umtausch Wie funktioniert die R\u00fccksendung? R\u00fcckgaben sind innert 7 Kalendertagen nach Erhalt des Artikels m\u00f6glich. Das R\u00fcckgabedatum entspricht dem Tag der \u00dcbergabe an die Schweizerische Post oder einem Kurier. Die Artikel m\u00fcssen originalverpackt und unversehrt an die folgende Adresse retourniert werden: Way back to you, Sentiero del Tazzino 6, 6605 Locarno-Monti. Bitte f\u00fclle [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-3269","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/pages\/3269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/comments?post=3269"}],"version-history":[{"count":0,"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/pages\/3269\/revisions"}],"wp:attachment":[{"href":"https:\/\/waybacktoyou.ch\/en\/wp-json\/wp\/v2\/media?parent=3269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}